Privacy statement


La Citadine processes information about individual persons. La Citadine operates in accordance with the law. La Citadine respects the privacy of the people about whom it receives information and handles that information in strict confidence. In this privacy statement, we explain which personal data La Citadine processes, and for what purposes. The privacy statement does not apply to the processing of personal data by third parties. We advise you to read this privacy statement carefully.

La Citadine is established at Av de la gare 6, 6840 Neufchateau.VAT number BE0676735148, e-mail address: If you have any questions about the content of the privacy statement, please contact

1. Personal Data

La Citadine processes different types of personal data for different purposes. We explain below which personal data we process, and for which purposes.

Guest records

For (the booking of) an overnight stay we require your name, address, place of residence, telephone number, date of arrival and departure and your payment details. We can receive these data from third parties with whom you have completed the booking process. We only process health-related data subject to your consent (only allergy related information), to enable us to improve our service to you, for example by offering a suitable breakfast.

Camera monitoring

To the extent necessary for the security of its property and to protect its guests, La Citadine makes use of camera monitoring. La Citadine uses camera images to monitor the activities of people outside on the property.


Social media

La Citadine has a presence on Facebook. We can use your personal data when you use functions on these website such as when you ‘like’ something on Facebook. We can obtain your personal data via Facebook whenever you use a function of this kind.

2. For legal reasons

We share personal data if we believe we are required to disclose that data to comply with applicable laws and regulations, legal proceedings, or requests from government agencies.

Statutory obligation

We will provide your personal data if we are required to do so by law. That might be the case, for example, upon declaration for the imposition of taxation, upon declaration of the VAT expenses/receipt. Finally, the municipal authorities can also ask us to provide data to check the tourist tax return.


3. Retention period

We do not keep your personal data any longer than necessary, unless the law requires us to keep your personal data for a longer period of time. Our basic principle is that we keep personal data only as long as necessary to enable us to supply you with our services. After this goal is achieved, we will delete your personal data to the extent possible.


4. Cookies

La Citadine website makes use of cookies. A cookie is a small text file that is saved on a visitor’s electronic device the first time they visit a website. The purpose of cookies is to collect information about someone, the website, or statistics. Some cookies are also intended to improve users’ experience of the website.

Types of cookies

We make a distinction between functional and non-functional cookies. We always install functional cookies. Functional cookies are necessary to ensure the smooth functioning of the website. Non-functional cookies process personal data outside your field of vision. Non-functional cookies enable us to improve our service provision. These enable us to track statistics such as how often our website is used and what information our visitors are looking for. We use the following non-functional cookies:

Analytical cookies

We use analytical cookies to collect statistics on users’ use of our website. By analysing website use, we can improve the website for the users.

The data that are saved include the following:

  • the IP address, which is anonymised;

  • technical characteristics, such as which browser you use, which language;

  • the page from which you visited the website.


Blocking and deleting cookies

If you do not want our website to be able to install cookies on your computer, you can block or delete the cookies via your browser settings.


5.Your rights

You are entitled to access, correct or supplement and delete your personal data, and restrict the processing of your personal data and to assert an objection. We explain these rights below.

Right of access

At your request, we will notify you in writing about whether we process your personal data. Upon making such a request, you must identify yourself using a copy of your driving licence or an identity document. In our response, we will explain which of your personal data we have processed or are still processing and we will provide you with a copy. We will also explain the purpose for which your data were or are being processed, with whom those data are shared, how long we still expect to store these data, and which rights you can assert.

Correction or supplementation

Once you have examined your personal data, you may request us to correct errors or add information to rectify incomplete data. Our response to your request will contain the reasons for that response. If we implement a correction, you will receive an additional statement from us. Any recipients of your incorrect or incomplete data will also receive that statement.

Deletion of data

You can request us to delete your personal data from our systems in one or more of the following cases:


Restriction of processing

If you have reported an error or deficiency in your personal data to us, you can request us to restrict the processing of your personal data as long as we are processing your request. You may also request us to restrict our processing of your personal data if you believe that we are processing your data unlawfully, if we no longer need that data, or if you have objected to the further processing of your personal data. After receipt of your restriction request, we will only process the data after obtaining your consent or for compelling reasons (such as judicial proceedings).

6. Objection

You may object at any time to the processing of personal data that relates to you.

Asserting your rights

If you wish to exercise one or more of the rights, you can contact us via the following e-mail address La Citadinewill reach a decision on your request, within 4 weeks, unless we inform you within that time limit that we need a little more time.

Are your personal data being processed based on your consent? You are entitled to revoke that consent. The revocation of your consent will not affect previous processing done based on that consent.

 7. Liability

Although we manage this website with considerable care and attention, it is possible that the site encounters technical issues or defects. La Citadine cannot be held liable for technical errors occurring in this website, or for any consequential losses suffered as a result of the use or temporary non-availability of this website or links to third-party websites.

 8. Complaints or questions?

Do you have any questions or complaints? If so, please e-mail them to:

This privacy statement accords with the General Data Protection Regulation. We reserve the right to update this privacy statement periodically. The most recent version will be published on this page.